Privacy Policy

Privacy Policy

Introduction

At https://willcox.pobb.net (henceforth referred to as “Willcox,” “us,” or “we”), we prioritize your privacy and are committed to safeguarding your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Transactional Transparency and Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy encompasses all aspects of our online presence, including our website, mobile applications, online services, and products under the Willcox brand. However, it is essential to clarify that this policy does not extend to third-party platforms, applications, or services that you may access through links on our site. These external entities have their own privacy policies governing data collection and usage.

Processing Activities

This policy governs your interactions with us when:

  • You utilize our applications and services as an authorized user.
  • You visit any of our websites linked to this Privacy Policy.
  • We communicate with you via email, calls, texts (SMS), or newsletters.

Personal Data Collection

We collect a range of personal data, categorized as follows:

  • Account Information: Details required for account creation and management, such as user names, passwords, and contact information.
  • Payment Information: Data related to transactions, including payment method details and billing addresses.
  • Financial Information: Records of financial activities and bank account information (if provided).
  • Purchase Information: Details about products or services you’ve purchased from us, including quantities and transaction dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalized experiences.
  • Location Data: Geographic data used to provide location-based services and customize content.
  • Feedback: Opinions, comments, and suggestions provided by users to enhance our products and services.
  • Social Media Information: User details shared when interacting with us on social media platforms.
  • Product Information: Personal preferences and product interactions for tailored recommendations.

We obtain this data through direct user input, online interactions, and automated tracking technologies. Additionally, third parties may share personal information with us, adhering to their respective privacy policies.

Cookies

Willcox employs cookies to enhance your browsing experience and gather analytics. Cookies are classified into:

  • Strictly Necessary: Essential for navigating our website and ensuring basic functionalities.
  • Preference: Tailoring content and settings based on user preferences.
  • Analytics: Collecting data about your interactions with our site for performance measurement and improvement.

Users have the option to manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes it was collected for, including legal compliance and record-keeping. Once these purposes are fulfilled, we securely delete or anonymize the data in accordance with applicable laws.

Security Measures

Willcox implements robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We utilize encryption for secure data transmission and engage reputable third-party processing partners who adhere to strict security standards.

Children’s Privacy

We do not knowingly collect or target personal data from children under the age of 18. If we discover that a child has provided us with personal information, we will take steps to delete this data from our systems.

Your Rights (Subject to Local Laws)

Depending on your location and applicable laws, you have various rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal information.
  • Erasure/Right to be Forgotten: Asking us to delete your personal data.
  • Restriction: Limiting our use of your personal data in specific circumstances.
  • Portability: Receiving your personal data in a structured, commonly used format.
  • Objection: Opposing the processing of your personal data for specific purposes.
  • Non-Discrimination: Ensuring that we do not discriminate against you for exercising your privacy rights.

To exercise these rights or seek further information about our data practices, please contact our Privacy Team via the channels provided below.

Changes to Policy

Willcox reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage users to review it periodically for any updates.

Contact Information

For inquiries, data-related requests (including unsubscribe), or privacy concerns, please contact us: